Visit questions
Explain the first-visit process in simple steps.
Managed messaging for physiotherapy
Turn Physio Questions Into Appointment Requests
Give clear answers about visits, fees and available times. Collect useful details before your team steps in.
✓ Clinic-approved replies✓ Easy therapist handover✓ No injury diagnosis
Reply.my
Ready to help
How much is a first visit?
A first visit starts from RM [insert price]. Would you like to request a time?
Saturday morning.
Great. May I have your name and preferred branch?
Fast digital replies. Warm human care when it matters.
Supported messaging channels
Meet Physiotherapy Customers Where They Already Message
Reply.my can support approved customer journeys across the channels your audience already uses—so enquiries are easier to answer, collect and hand over.
Final channel availability, account requirements and integration scope are confirmed during planning.
Messenger
Telegram
LINE
Platform names and logos are the property of their respective owners.
The daily problem
Good Enquiries Should Not Go Quiet
People often message while therapists and front-desk staff are helping patients. A slow answer can mean a missed appointment.
Questions your team hears often
- ✓What problems do you treat?
- ✓How much is a session?
- ✓Do I need a referral?
- ✓What should I bring?
- ✓Do you have a female therapist?
- ✓Which times are available?
- ✓Where is the clinic?
- ✓Can I claim from insurance?
- ✓How long is a session?
A clear next step
Answer. Collect. Hand Over.
Reply.my answers from your approved information. It collects useful lead details, supports appointment requests and brings in your staff when a person is needed.
Therapist preferences
Collect branch, time and therapist preferences.
Lead notes
Pass the team a clear summary before they reply.
Reply.my
Ready to help
How much is a first visit?
A first visit starts from RM [insert price]. Would you like to request a time?
Saturday morning.
Great. May I have your name and preferred branch?
Example conversation
A Friendly Journey to a Booking Request
The assistant gives a simple answer, asks one thing at a time and gathers what your team needs.
Important boundary
Reply.my does not diagnose injuries or replace a physiotherapist.
Practical results
Make Enquiries Easier for Everyone
Faster first answers
Customers know what to do next.
Clearer lead details
Staff receive the useful basics.
Less repeated work
Common questions are handled consistently.
Human care stays human
Sensitive and professional questions go to staff.
Fully managed
We Set It Up. We Manage It. You Get the Leads.
You do not need to become an AI expert. Tell us how your business works. We handle the rest with your approval.
Plan the chat flow
Write clear replies
Set up your assistant
Connect agreed channels
Test every path
Train your team
Improve replies
Give ongoing support
Trust comes first
Your Business Stays in Control
Replies use information your business has reviewed and approved.
A person can take over when a question is sensitive, unusual or needs professional judgement.
We design the flow with privacy in mind. Final data handling and policy wording must be confirmed for your setup.
Reply.my does not diagnose injuries or replace a physiotherapist.
CASE STUDY PLACEHOLDER
Verified physiotherapy story goes here
Before: [Insert verified customer problem]
After: [Insert verified customer improvement]
Questions from physiotherapy teams
What You May Want to Know
Can Reply.my answer physiotherapy questions?
Yes. It answers from information your business reviews and approves.
Can staff take over?
Yes. Important, sensitive or unusual questions can be sent to your team.
Can it collect appointment requests?
Yes. It can collect names, contact details, branches and preferred times.
Can it show prices?
Yes, when you provide and approve the current prices. Placeholders can be used until then.
Does it give medical advice?
Reply.my does not diagnose injuries or replace a physiotherapist.
Can it support several branches?
Yes. Branch choices and routing can be configured for your business.
Can replies use more than one language?
English, Bahasa Malaysia, Chinese and other languages can be configured after review.
Who keeps answers up to date?
Reply.my manages the flow with your team. Your business approves important changes.
See it with your own questions
Book a Free Physiotherapy Demo
Show us the messages your team gets. We will explain a simple setup for your business.
Related wellness solutions
A setup for every growth stage
Choose Your Reply.my System
Start with a focused pilot or build a managed conversation system around your channels, team and customer journey.
AI Sales Assistant Pilot
From RM
1,299
For businesses that want to test AI-assisted inquiry handling before a full rollout.
- 1 main customer channel
- 1 AI sales assistant
- FAQ setup
- Lead qualification flow
- Human handover rule
- Basic tags and customer fields
- Staff onboarding session
- Go-live support
Best for: clinics, beauty centers, education, car dealers, travel and visa agencies.
Industry AI Conversation System
From RM
2,899
For growing businesses that need a structured system to capture, qualify, route and follow up with WhatsApp, Instagram and TikTok inquiries.
- Multi-channel inquiry setup
- AI FAQ assistant
- Industry-specific lead qualification
- Customer tagging and fields
- Sales handover flow
- Follow-up workflow
- Weekly performance report
- Staff training
- 30-day optimization support
Best for: businesses that already receive regular inquiries from ads or social media.
Managed ConversationOps Pro
From RM
4,899
For high-volume sales teams that need advanced routing, reporting, workflow optimization and management visibility across multiple customer channels.
- Multi-channel AI conversation system
- Multiple team / department routing
- Advanced lead qualification
- Manager visibility dashboard
- Monthly performance review
- Sales follow-up optimization
- CRM / third-party integration planning
- Priority support
- Continuous improvement retainer
Best for: high-volume sales teams that want management visibility and continuous improvement.
Starting prices and final scope are confirmed after reviewing your channels, workflows and integration requirements.
Turn More Physiotherapy Enquiries Into Clear Next Steps
Reply faster, collect useful details and make appointment requests simple.