Physiotherapy
Answer treatment questions and turn enquiries into physio appointment requests.
See the solutionFor wellness businesses in Malaysia
Turn Wellness Messages Into Clear Next Steps
Reply.my is a managed wellness appointment chatbot. It answers approved questions, collects leads and helps customers request a booking.
Reply.my
Ready to help
Which service should I book?
I can share the options your centre has approved. What would you like help with?
Back pain.
A qualified team member should guide you. May I collect your details for a follow-up?
Clear first steps for care enquiries
Professional questions always return to qualified people.
One managed system
Different businesses. The same need for a fast, helpful reply.
Supported messaging channels
Meet Wellness Customers Where They Already Message
Reply.my can support approved customer journeys across the channels your audience already uses—so enquiries are easier to answer, collect and hand over.
Final channel availability, account requirements and integration scope are confirmed during planning.
Messenger
Telegram
LINE
Platform names and logos are the property of their respective owners.
WhatsApp-first. People-first.
Busy Teams Miss Messages
Customers ask about price, location, services and times. They may write after hours or contact several branches. Reply.my keeps the first response clear and consistent.
After-hours questions
Repeated price enquiries
Missed appointment requests
Messages across branches
The wellness journey
From “Hello” to Helpful Follow-Up
1
Tell us about your business.
2
We build your chat assistant.
3
We connect your channels.
4
You receive clearer leads and booking requests.
Built around your work
Wellness Solutions
Beauty centres
Explain approved treatments and make appointment requests easy.
See the solutionSlimming centres
Answer programme questions and collect consultation requests.
See the solutionSpas
Guide guests to a suitable approved service and booking request.
See the solutionTraditional Chinese Medicine
Guide first-time enquiries to the right human-led next step.
See the solutionRehabilitation centres
Support families with clear service information and assessment requests.
See the solutionAesthetic clinics
Turn careful, informed enquiries into consultation requests.
See the solutionChiropractic clinics
Explain the first visit and capture booking requests clearly.
See the solutionMost useful features
Small Tools That Save Real Time
Branch routing
Send each enquiry toward the right outlet.
Configurable languages
Prepare approved replies in English, Bahasa Malaysia, Chinese or other agreed languages.
Human handover
Give sensitive or professional questions to your team.
Appointment requests
Collect preferred days and times.
Lead summaries
Give staff the key details in one place.
Approved answers
Keep service, price and preparation details consistent.
Fully managed
We Set It Up. We Manage It. You Get the Leads.
You do not need to become an AI expert. Tell us how your business works. We handle the rest with your approval.
Plan the chat flow
Write clear replies
Set up your assistant
Connect agreed channels
Test every path
Train your team
Improve replies
Give ongoing support
Privacy-conscious by design
Simple Questions. Clear Boundaries.
Reply.my uses business-approved facts. It does not diagnose, prescribe or replace a qualified professional. Sensitive questions can move to a person.
Your privacy statement, data flows and retention rules must be reviewed for the final setup.
Common questions
Wellness Chatbot FAQs
What is Reply.my?
Reply.my is a managed messaging service. It helps answer common questions, collect lead details and handle booking requests.
Is Reply.my only a chatbot?
No. Our team plans, writes, sets up, tests and improves the conversations for you.
Which messaging platforms can it support?
Channels can include WhatsApp, Instagram, Facebook Messenger, website chat, SMS, email and Telegram. Final availability depends on your setup.
Can a staff member take over?
Yes. A conversation can be passed to your team when a person is needed.
Can it help with appointments?
Yes. It can collect preferred dates and details, or connect with a compatible booking flow.
Can it answer in different languages?
Replies can be configured for English, Bahasa Malaysia, Chinese and other agreed languages.
Do I need technical skills?
No. We handle the setup and show your team what to do.
Who sets everything up?
The Reply.my team plans the flow, writes replies, connects agreed channels and tests it with you.
Can replies match my business?
Yes. Replies use information your business reviews and approves.
How long does setup take?
It depends on your channels and conversation needs. We will confirm a plan after learning about your business.
A setup for every growth stage
Choose Your Reply.my System
Start with a focused pilot or build a managed conversation system around your channels, team and customer journey.
AI Sales Assistant Pilot
From RM
1,299
For businesses that want to test AI-assisted inquiry handling before a full rollout.
- 1 main customer channel
- 1 AI sales assistant
- FAQ setup
- Lead qualification flow
- Human handover rule
- Basic tags and customer fields
- Staff onboarding session
- Go-live support
Best for: clinics, beauty centers, education, car dealers, travel and visa agencies.
Industry AI Conversation System
From RM
2,899
For growing businesses that need a structured system to capture, qualify, route and follow up with WhatsApp, Instagram and TikTok inquiries.
- Multi-channel inquiry setup
- AI FAQ assistant
- Industry-specific lead qualification
- Customer tagging and fields
- Sales handover flow
- Follow-up workflow
- Weekly performance report
- Staff training
- 30-day optimization support
Best for: businesses that already receive regular inquiries from ads or social media.
Managed ConversationOps Pro
From RM
4,899
For high-volume sales teams that need advanced routing, reporting, workflow optimization and management visibility across multiple customer channels.
- Multi-channel AI conversation system
- Multiple team / department routing
- Advanced lead qualification
- Manager visibility dashboard
- Monthly performance review
- Sales follow-up optimization
- CRM / third-party integration planning
- Priority support
- Continuous improvement retainer
Best for: high-volume sales teams that want management visibility and continuous improvement.
Starting prices and final scope are confirmed after reviewing your channels, workflows and integration requirements.
Make Every Wellness Enquiry Easier
See how a managed wellness booking assistant can help your team reply faster.